SafeCare Resources

• Please confirm that:
  • You are using either Chrome or Edge (Safari is not compatible yet)
  • The website is correct: https://uat-safecareportal.nstrc.org
  • You are entering GSUP000002 for the Account ID
  • You are using the correct username

First, try logging out and back into the portal.

If that does not work, please delete your browsing history using the following steps:

• Confirm that you are using either Chrome or Edge (Safari is not compatible yet)
• Close browser tab with the portal
• Clear your browsing history for the past seven days
• Refresh your browser
• Log back into the portal. Please confirm that the web address only shows https://uat-safecareportal.nstrc.org logging in

• All questions are required to be answered before saving. Please check to make sure that no questions were missed.

• Refresh your browser. If that does not fix the problem:
• Check default agency/site in your profile
  • Click on the profile icon in the upper right corner of the page, select Profile, and then select Settings. The default agency/sub-site/site should be the name of your agency, not one of the resources folders.
  • If your default agency/sub-site/site shows a resources folder (e.g., Provider & Caregiver Materials)
    • Change it to your home agency
    • Reenter any family records that were saved to the resources folder and email [email protected] to delete the records attached to the resources folder.

• Go to your home page and look for hyperlinks in the Resources sections. These hyperlinks will take you straight to the resources folder
• If you do not see any resources hyperlinks, contact your Coach or Trainer and ask them to share the resources with you

• Click on the blue arrow on each document's line on the Resources page to download each file

• Go to My Team page, select user’s profile, and click Agencies and Resources and select the resources appropriate for the person’s country and role.
• This short video shows you how to do this:  https://youtu.be/nVML8e58d_c

• Push the play/download arrow icon and watch for a pop-up blocker notification icon
• Click on the pop-up blocker icon and select always allow pop-ups for the portal website because the audio player will appear in a new screen
• Click the play/download button which will open the audio player in a new window

You can change the record owner by finding the family on the Families page and:

• Clicking the family record edit icon
• Searching for the new record owner in the record owner field
• Clicking the tick/check mark next to the record owner field

• Check to see who is listed as the Record Owner for the fidelity review. If it does not say your name, you cannot edit it. This may happen when the record owner of the Fidelity Review is changed to the Provider (should be the person who is scoring the session).
• Take screenshots of your scoring and enter a new one with yourself (Coach/Trainer) as the record owner.

• Confirm that you are entering GSUP000002 for the Account ID
• Push Forgot password and reset password to the same password as the SafeCare Portal

• Turn sync on
  • Tap the three lines on the top of the Home navigation page
  • Turn the Sync slide bar on
• Download forms before you go to field
  • To access all records without wifi or cell service, the forms must be downloaded while connected to an internet or cellular network
  • See Offline mode section of the SIDNe 2.0 Mobile App Manual for instructions (available on the Portal Resources page)

• Make sure that the Provider has saved the form labeling the audio. The Coach/Trainer will receive a notification when the audio is saved even if the form has not been saved. The form should be filled out after the audio is saved.

• Go to Settings > Apps.
• Select the app from the list.
• Tap on App battery usage.
• Enable Allow background usage to allow the app to run in the background.

TERMS OF USE AND PRIVACY STATEMENT

1.) DISCLAIMER

Your access to and use of this service provided by Amzur Technologies, Inc. and Georgia State University (“GSU”) (collectively the "Company") related to the SafeCare® Program is exclusively governed by these Terms of Use. The SafeCare model includes proprietary intellectual property licensed to GSU. BY ACCESSING OR USING THIS SERVICE(S), YOU ACCEPT AND AGREED TO BE BOUND BY THESE TERMS OF USE AS THE COMPANY MAY MODIFY THEM FROM TIME TO TIME. The data contained in our Web Site and/or Service(s) is for educational and informational purposes only and is not represented to be error free. The Company attempts to ensure that the data provided or otherwise displayed on our Web Site and/or Service(s) is accurate. However, the Web Site and/or Service(s) and its contents are provided on an "as is, as available" basis. Use of the Web Site and/or Service(s) and its contents is at the user's sole risk. The Company does not warrant that any functions of the Web Site and/or Service(s) will be uninterrupted or error-free, that defects will be corrected, or that the Web Site and/or Service(s) will be free from viruses or other harmful components. If any provision of these Terms of Use or any application thereof is held to be invalid or unenforceable, that provision shall be deemed severable and the remainder of the Terms of Use shall not be affected.

2.) INTELLECTUAL PROPERTY STATEMENT

All content of our Web Site and Service(s) is the copyrighted material of the Company or the appropriate contributor, and is protected by United States and international copyright, trademark, and other applicable laws. The Web Site and Service(s) includes content, appearances and design, as well as trademarks, product names, graphics, logos, slogans, colors and designs that are the property of the Company or other third parties. Except as set forth in the relevant license agreements, nothing contained in our Web Site and/or Service(s) grants any license or other right to any the Company's intellectual property or any third party's intellectual property. The appropriate party reserves complete title and interest to its intellectual property on or associated with the Web Site and/or Service(s). You may not copy (other than a copy for personal use, provided you do not remove any trademark, copyright, or any other notice contained in the content), modify, distribute, alter, display, reproduce, transfer, or republish any of the data of our Web Site and/or Service(s) without obtaining the written permission of the Company.

3.) APPLICABLE LAW

This Web Site and Service(s) are created and controlled by the Company in the State of Georgia. As such, the laws of the State of Georgia will govern these Terms of Use without giving effect to any principles of conflicts of laws. The parties agree that a condition of using this Web Site and/or Service(s) is that any and all claims arising out of use of this Web Site and/or Service(s) will be tried in the State of Georgia and Georgia law will apply.

4.) DISCLAIMER OF WARRANTIES

YOU AGREE AND ACKNOWLEDGE THAT YOUR USE OF THE WEB SITE AND/OR THE SERVICE(S) IS AT YOUR SOLE RISK. THE COMPANY AND ITS AFFILIATES, THIRD PARTY LICENSORS AND SERVICE PROVIDERS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEB SITE AND/OR SERVICE(S) AND YOUR USE THEREOF. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF THE CONTENT ON THE WEB SITE AND/OR THE SERVICE(S) OR ON ANY SITES LINKED TO THIS SITE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR USE OF THE WEB SITE AND/OR SERVICE(S), (III) ANY UNAUTHORIZED ACCESS TO OR USE OF THE COMPANY'S SECURE SERVERS OR ANY AND ALL PERSONAL OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF YOUR USE OF THE WEB SITE AND/OR SERVICE(S), (V) ANY BUGS, VIRUSES, OR TROJAN HORSES, OR RELATED PROBLEMS THAT MAY BE ACQUIRED OR TRANSMITTED IN CONNECTION WITH THE WEB SITE AND/OR THE SERVICE(S), AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY USER CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, PROVIDED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEB SITE OR THE SERVICE(S).

5.) LIMITATION OF LIABILITY

IN NO EVENT WILL THE COMPANY OR ITS AFFILIATES, REPRESENTATIVES, CONTRACTORS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, WHETHER UNDER CONTRACT, TORT OR ANY OTHER THEORY OF LIABILITY, ARISING IN CONNECTION WITH (I) ANY PARTY'S USE OF THE WEB SITE AND/OR SERVICE(S), (II) ANY FAILURE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY, COMPUTER VIRUS, LINE SYSTEM FAILURE OR LOSS OF DATA, OR (III) ANY LOSS OF USE RELATED TO OUR WEB SITE AND/OR SERVICE(S), EVEN IF THE COMPANY IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES.

6.) PRIVACY STATEMENT

You agree not to upload data that could identify the recipients of SafeCare services. The confidential data you submit is encrypted using industry-standard SSL encryption. The data we collect is protected against unauthorized access and is never sold, traded or rented. To the maximum extent permitted by applicable law, you agree to indemnify and hold the Company harmless from any claim or demand, including reasonable accounting and attorneys’ fees, made by any third party due to or arising out of (a) the content you access or share through the Web Site and Service(s); (b) your use of the Web Site and Service(s), (c) your violation of these terms, (d) your use or misuse of any confidential information about recipients of SafeCare services.

The Company is committed to ensuring the security of your information. We have put in place reasonable physical, technical and administrative safeguards designed to prevent unauthorized access to or use of the information collected online.

7.) EUROPEAN UNION GENERAL DATA PROTECTION REGULATION (EU GDPR) PRIVACY NOTICE

We will not share your information with third parties except:

• as required by law;
• as necessary to protect Company interests;
• as necessary to further Georgia State University research efforts pursuant to approvals from appropriate data stewards and the Institutional Review Board; and/or
• with service providers acting on our behalf who have agreed to protect the confidentiality of the data.

Lawful Basis for Collecting and Processing of Personal Data

GSU is an institute of higher education involved in education, research, and community engagement. In order for GSU to educate its students both in class and on-line, engage in world-class research, and provide community services, it is essential, necessary (and GSU has lawful bases) for GSU to collect, process, use, and maintain data of its students, employees, applicants, research subjects, and others involved in its educational, research, and community programs. The lawful bases include, without limitation, admission, registration, delivery of classroom, on-line, and study abroad education, grades, communications, employment, applied research, development, program analysis for improvements, and records retention. Examples of data that GSU may need to collect in connection with the lawful bases are: name, email address, IP address, physical address or other location identifier, photos, as well as some sensitive personal data obtained with prior consent.

GSU’s collection and processing of personal data for the purposes of the Web Site and Service(s) will fall under the following categories:

Processing is necessary for the purposes of the legitimate interests pursued by GSU or third parties in providing education, employment, research and development, community programs.

The data subject has given consent to the processing of his or her personal data for one or more specific purposes. This lawful basis pertains primarily but not exclusively to the protection of research subjects, providing medical and mental health services.

There will be some instances where the collection and processing of personal data will be pursuant to other lawful bases.

If you have specific questions regarding the collection and use of your personal data, please contact the Office of Public Relations & Marketing Communications at [email protected].

If a data subject refuses to provide personal data that is required by GSU in connection with one of GSU’s lawful bases to collect such personal data, such refusal may make it impossible for GSU to provide education, employment, research or other requested services.

Individual Rights of the Data Subject under the EU GDPR

Individual data subjects covered by GSU’s EU General Data Protection Regulation Compliance will be afforded the following rights:

1. information about the controller collecting the data
2. the data protection officer contact information
3. the purposes and legal basis/legitimate interests of the data collection/processing
4. recipients of the personal data
5. if GSU intends to transfer personal data to another country or international organization
6. the period the personal data will be stored
7. the existence of the right to access, rectify incorrect data or erase personal data, restrict or object to processing, and the right to data portability
8. the existence of the right to withdraw consent at any time
9. the right to lodge a complaint with a supervisory authority (established in the EU)
10. why the personal data are required, and possible consequences of the failure to provide the data
11. the existence of automated decision-making, including profiling
12. if the collected data are going to be further processed for a purpose other than that for which it was collected

Any data subject who wishes to exercise any of the above-mentioned rights may do so by filling such request with the Office of Public Relations and Marketing Communication at [email protected]...